Account Termination Policy

1. Introduction

This Account Termination Policy explains the circumstances under which accounts may be terminated on Basma Web, operated by Ibrahim Mostafa Ibrahim Sayed Ahmed El Sayed. This policy covers voluntary cancellation, account suspensions, abuse handling, and the data removal process.

2. Voluntary Cancellation

You may cancel your account at any time by following these steps:

• Contact us at admin@basmaweb.com with subject "Account Cancellation Request"
• Include your registered email address and account information
• Specify whether you want immediate cancellation or at the end of your billing period

Effects of Voluntary Cancellation

• Access to premium features will end at the conclusion of your current billing period
• You may export your data before cancellation takes effect
• Any unused credit or prepaid fees are generally non-refundable (see Refund Policy)
• Your data will be deleted according to our Data Retention Policy

3. Account Suspensions

We may temporarily suspend your account in the following circumstances:

3.1 Reasons for Suspension

• Payment Issues: Failed payments or billing disputes
• Policy Violations: Suspected violation of our Terms of Service or Acceptable Use Policy
• Security Concerns: Suspicious activity or potential unauthorized access
• Platform Compliance: Violations of WhatsApp Business or Meta policies
• Legal Requirements: As required by law or legal process

3.2 Suspension Process

• You will be notified via email of the suspension and the reason
• During suspension, access to the platform will be restricted
• Data will be preserved during the suspension period
• You may appeal the suspension by contacting us

3.3 Reinstating Suspended Accounts

To reinstate a suspended account, you must address the issue that led to the suspension. Contact us at admin@basmaweb.comwith the subject "Account Reinstatement Request" to begin the process.

4. Abuse Handling

We take a firm stance against platform abuse. The following behaviors will result in immediate action:

4.1 Zero Tolerance Activities

• Sending spam or unsolicited bulk messages
• Engaging in fraud, phishing, or scams
• Harassment, threats, or abusive behavior
• Distribution of illegal content
• Violating WhatsApp Business messaging policies
• Attempting to compromise platform security

4.2 Response to Abuse

5. Permanent Account Termination

We may permanently terminate accounts for:

• Severe violations of our Terms of Service
• Repeated policy violations after warnings
• Activities that create legal liability
• Fraud or illegal activity
• WhatsApp/Meta account bans related to our platform usage

Effects of Permanent Termination

• Immediate loss of access to all platform features
• No refund of fees paid
• Data deletion according to our Data Retention Policy
• Prohibition from creating new accounts

6. Data Removal Process

When an account is terminated (voluntarily or involuntarily), the following data removal process applies:

6.1 Data Removal Timeline

*Billing records may be retained for up to 7 years for tax and legal compliance purposes.

7. Appeals Process

If you believe your account was terminated in error, you may appeal:

• Submit an appeal to admin@basmaweb.com with subject "Account Termination Appeal"
• Include your account details and explanation of why you believe the termination was incorrect
• Appeals are reviewed within 7-14 business days
• Decisions on appeals are final

8. Contact Us

For questions about account termination, please contact us: