Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds at Basma Web, operated by Ibrahim Mostafa Ibrahim Sayed Ahmed El Sayed. We strive to ensure customer satisfaction while maintaining fair business practices.

2. Subscription Payments

Basma Web operates on a subscription-based model:

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is due at the beginning of each billing period
• All prices are displayed in the currency specified at checkout
• Prices may change with reasonable notice

3. Cancellation Policy

You may cancel your subscription at any time:

• Cancellations take effect at the end of the current billing period
• You will retain access to the service until the end of your paid period
• No partial refunds are provided for unused time within a billing period
• To cancel, contact us at admin@basmaweb.com

4. Refund Conditions

4.1 When Refunds May Be Granted

Refunds may be considered in the following circumstances:

• Service Unavailability: Extended platform outage exceeding 48 continuous hours
• Billing Errors: Duplicate charges or incorrect amounts
• Within 7 Days: New subscriptions cancelled within 7 days of initial payment
• Technical Issues: Significant technical problems preventing use of core features

4.2 When Refunds Will Not Be Granted

Refunds will generally not be provided for:

• Change of mind after the 7-day period
• Failure to use the service during the billing period
• Account suspension due to policy violations
• Third-party service issues (e.g., WhatsApp/Meta restrictions)
• Partial months after cancellation
• Promotional or discounted subscriptions

5. Annual Subscriptions

For annual subscription plans:

• Refunds may be considered within 14 days of the initial purchase
• No refunds after the 14-day period
• Early cancellation does not entitle you to a prorated refund
• Service remains active until the end of the annual period

6. How to Request a Refund

To request a refund, please contact us with the following information:

• Your account email address
• Date of the transaction
• Amount charged
• Reason for the refund request
• Any supporting documentation

7. Processing Time

Refund processing timeline:

• Review: Within 5 business days of request
• Decision: Communicated via email
• Processing: Approved refunds processed within 7-10 business days
• Receipt: May take additional time depending on your payment provider

8. Billing Disputes

If you believe you have been incorrectly charged:

• Contact us immediately at admin@basmaweb.com
• Provide details of the disputed charge
• Include any relevant documentation
• We will investigate and respond within 5 business days

We encourage you to contact us directly before initiating a chargeback with your payment provider. We are committed to resolving billing issues fairly and promptly.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions about our refund policy, please contact us: