Acceptable Use Policy

1. Introduction

This Acceptable Use Policy ("Policy") outlines the rules and guidelines for using Basma Web, operated by Ibrahim Mostafa Ibrahim Sayed Ahmed El Sayed. By using our platform, you agree to comply with this Policy. Violation of this Policy may result in suspension or termination of your account.

2. Prohibited Activities

You are strictly prohibited from using Basma Web to:

2.1 Spam and Unsolicited Messaging

• Send bulk unsolicited messages
• Send messages to recipients who have not opted in
• Use purchased or scraped contact lists
• Violate anti-spam laws and regulations
• Send repetitive or automated messages without consent

2.2 Fraud and Deception

• Engage in phishing or identity theft
• Spread false or misleading information
• Impersonate individuals, businesses, or organizations
• Conduct scams or fraudulent schemes
• Misrepresent your identity or affiliation

2.3 Abuse and Harassment

• Harass, threaten, or intimidate others
• Send abusive or offensive content
• Engage in bullying or cyberstalking
• Discriminate based on race, religion, gender, or other protected characteristics
• Promote violence or hate speech

2.4 Illegal Activities

• Violate any applicable laws or regulations
• Promote or facilitate illegal activities
• Distribute illegal content or materials
• Engage in money laundering or terrorist financing
• Sell or promote controlled substances

2.5 Unauthorized Messaging

• Send messages outside of approved use cases
• Violate WhatsApp Business messaging policies
• Use unauthorized message templates
• Send messages during prohibited hours
• Exceed messaging rate limits

2.6 Technical Abuse

• Attempt to hack or breach our systems
• Distribute malware, viruses, or harmful code
• Perform denial-of-service attacks
• Scrape or harvest data without authorization
• Reverse engineer our platform
• Exploit vulnerabilities for unauthorized purposes

3. WhatsApp Business Compliance

When using WhatsApp integration features, you must additionally comply with:

• WhatsApp Business Policy
• WhatsApp Commerce Policy
• Meta Business Messaging Guidelines
• Template message requirements
• 24-hour messaging window rules

For more information, see our WhatsApp Integration Disclosure.

4. User Responsibilities

As a user of Basma Web, you are responsible for:

• Obtaining proper consent before messaging contacts
• Maintaining accurate opt-in records
• Honoring opt-out requests promptly
• Ensuring message content complies with all policies
• Monitoring your team members' activities
• Reporting any policy violations you observe

5. Monitoring and Enforcement

We may monitor platform usage to ensure compliance with this Policy. If we detect violations, we may take the following actions:

• Warning: Issue a written warning for minor violations
• Suspension: Temporarily suspend account access
• Termination: Permanently terminate your account
• Legal Action: Report violations to law enforcement if necessary

6. Reporting Violations

If you become aware of any violations of this Policy, please report them immediately to admin@basmaweb.com. We will investigate all reports and take appropriate action.

7. Changes to This Policy

We may update this Acceptable Use Policy from time to time. We will notify you of any changes by posting the updated Policy on this page with a new "Last Updated" date. Your continued use of the platform after changes constitutes acceptance of the updated Policy.

8. Contact Us

If you have any questions about this Acceptable Use Policy, please contact us at: