Terms of Service

1. Introduction

Welcome to Basma Web. These Terms of Service ("Terms") govern your access to and use of our platform, including our website, applications, and services. Basma Web is operated by Ibrahim Mostafa Ibrahim Sayed Ahmed El Sayed. By accessing or using our platform, you agree to be bound by these Terms.

2. User Eligibility

To use Basma Web, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our services under applicable laws
• Use the platform for legitimate business purposes only
• Comply with WhatsApp Business Platform policies if using WhatsApp integration

3. Account Responsibilities

When you create an account with us, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach
• Not share your account credentials with third parties

4. Platform Usage Rules

When using our platform, you agree to:

• Use the platform only for lawful purposes
• Comply with all applicable laws and regulations
• Respect the rights of other users
• Follow WhatsApp Business messaging guidelines
• Not interfere with or disrupt the platform or servers
• Not attempt to gain unauthorized access to any part of the platform

5. Payment Obligations

If you subscribe to a paid plan:

• You agree to pay all fees associated with your subscription
• Fees are billed in advance on a recurring basis
• All payments are non-refundable except as stated in our Refund Policy
• We may change our pricing with reasonable notice
• Failure to pay may result in suspension or termination of your account

6. Service Limitations

You acknowledge that:

• Our services may be interrupted for maintenance or updates
• We rely on third-party services including Meta/WhatsApp
• Service availability may be affected by factors outside our control
• We do not guarantee 100% uptime or error-free operation
• Features may change or be discontinued with notice

7. Intellectual Property

The platform and its original content, features, and functionality are owned by Basma Web and are protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our platform without our written permission.

8. Prohibited Activities

You are prohibited from:

• Sending spam, unsolicited messages, or bulk communications
• Engaging in fraudulent or deceptive activities
• Harassing, threatening, or abusing others
• Violating any applicable laws or regulations
• Infringing on intellectual property rights
• Distributing malware or malicious code
• Attempting to reverse engineer the platform
• Violating WhatsApp Business policies

For more details, see our Acceptable Use Policy.

9. Suspension and Termination

We may suspend or terminate your account if you:

• Violate these Terms or any of our policies
• Engage in prohibited activities
• Fail to pay applicable fees
• Create risk or legal exposure for us
• Have your account flagged by WhatsApp or Meta

For more details, see our Account Termination Policy.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BASMA WEB AND ITS OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM.

11. Disclaimer

THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE ARE NOT RESPONSIBLE FOR THE ACTIONS OR INACTIONS OF META, WHATSAPP, OR ANY OTHER THIRD-PARTY SERVICE PROVIDERS.

12. Governing Principles

These Terms shall be governed by and construed in accordance with general principles of fairness and good faith. Any disputes arising from these Terms shall be resolved through good-faith negotiation. If negotiation fails, disputes may be submitted to appropriate arbitration or mediation services.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the platform after such modifications constitutes your acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms, please contact us at: