Privacy Policy

1. Introduction

Basma Web is operated by Ibrahim Mostafa Ibrahim Sayed Ahmed El Sayed. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting your privacy and handling your data with transparency and care.

2. Information We Collect

2.1 User Account Data

• Name and email address
• Password (encrypted)
• Profile information
• Business information
• Payment and billing information

2.2 Usage Data

• Log data and access times
• Features used and actions taken
• Performance data
• Error reports

2.3 Device Information

• Device type and operating system
• Browser type and version
• IP address
• Device identifiers

2.4 Customer Messaging Data

• Messages sent and received through the platform
• Contact information of your customers
• Conversation history
• Message templates

2.5 WhatsApp-Related Data

• WhatsApp Business Account information
• Phone numbers connected to WhatsApp
• Message delivery status
• WhatsApp template approvals

3. How We Use Your Information

• To provide and maintain our services
• To process your transactions
• To send you service-related communications
• To improve our platform and develop new features
• To provide customer support
• To detect and prevent fraud or abuse
• To comply with legal obligations

4. Cookies and Analytics

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. For more information, please see our Cookie Policy.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers
• Employee training on data protection

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For more details, see our Data Retention Policy.

7. Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating our platform:

• Meta (WhatsApp Business Platform)
• Cloud hosting providers
• Payment processors
• Analytics providers
• Customer support tools

For more information, see our Third-Party Services Disclosure.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request transfer of your data
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

9. Data Deletion

You may request deletion of your personal data at any time. To submit a data deletion request, please visit our Data Deletion Request page or contact us at admin@basmaweb.com.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: